FAQ’s:
Q:
Do I need an appointment?
A:
Appointments are not necessary if you are visiting us for
the first time. We do encourage them if you are coming in
to look at specific slabs, to lay out your templates or need
to work with a specific salesperson.
Q:
What are your hours to view slabs?
A:
Our hours of operation are from 8:00am to 5:00pm Monday –
Friday & 8:00am to 3:00pm on Saturday, however we strongly
recommend that you make an appointment no later than an hour
before our closing time so that we can fully assist you.
Q:
What should I bring to my visit/appointment?
A:
To help us determine the size & scope of your project,
please bring a drawing or a plan of the area that will be
covered in stone. From these plans we will be able to quote
you a price for the entire job. To help yourself with stone
selections, we suggest that you bring a cabinet door sample,
tile sample, back splash or any other item that will help
in finding the right stone for your project.
Q:
What types of stone will I see at Millennium Stone?
A:
Millennium Stone stocks many species of stone in 3/4”,
1-1/4” & 2” slabs available for immediate
selection. We carry Granite, Marble & Limestone in many
popular colors. We also have access to the inventories of
all the major stone importers in the Tri-state area which
guaranties that you will find just what you want.
Q:
Why do I need to go to a stone importer for my
slabs?
A:
While we stock many types of stone, we could not possibly
have every type at our facility. If by chance we don’t
have exactly what you are looking for, one of our stone importers
will. We will work closely with you to find the perfect material
by locating it at a nearby supplier.
Q:
What’s next after I decide on a type of
stone?
A:
Millennium Stone will price the job based on the stone that
was chosen as well as the type of edge profile. The estimate
will include cut-outs, template, fabrication & installation
as well as any special services that might be required. Once
the price is agreed upon, a deposit of 50% is required to
secure the selected slabs for the project and to set an appointment
for the template.
Q:
What exactly does a template involve?
A:
The template is an extremely important part of the project.
Besides doing our own fabrication & installation, we do
our own templates. A template is an exact measurement of the
top of your cabinets. Because this is done in a very precise
manner, all base cabinets must be in place, all sinks &
appliances must be installed or on the job site. Templates
are scheduled by your salesperson. You will need to keep them
updated on the progress of your project so that the template
can be scheduled in a timely fashion.
Q:
Do I need to be there for the template?
A:
We strongly recommend that you are there for the template.
This will give you the opportunity to see what the countertops
will look like before the real ones arrive. Feel free to ask
questions. Make your wishes known. Go over any details such
as overhangs, corners, returns and seam placements. Your template
person is highly trained and experienced. They can make many
suggestions based on what has worked for our customers in
the past. If you can not be at the template then someone you
trust such as your contractor or designer must be there.
Q:
What is the turn around time for the installation
of my new countertops and do I need to come to Millennium
Stone to lay out my templates?
A:
Millennium Stone will install the new countertops approximately
2 weeks from the day of your template. Most installs take
about 1 -3 hours to complete. If you wish to lay out the templates
on your slabs, you will need to make an appointment with your
salesperson. We encourage this especially if you have slabs
that have a lot of movement. This must be done no later than
1 week after the template to ensure the project stays on schedule.
Any delay beyond the 1 week time limit may result in your
installation being pushed back.
Q:
How do I care for my new countertops?
A:
Granite countertops need very little maintenance beyond regular
day-to-day cleaning with a damp sponge or cloth. Marble and
Limestone requires a little more attention regarding day-to-day
maintenance and periodic sealing. Your salesperson or installer
will be happy to explain the process with you no matter which
type of stone was installed. |
